Rules

According to the legislation of the Republic of Latvia, the owner of an online store must outline the terms of delivery and return of goods, as well as the right of withdrawal. This declaration is referred to as a distance contract (Cabinet Regulations).

Online Store Terms and Conditions

1. Company Information

1.1. The online store painfree4u is operated by SIA Aliaga E&I group, Reg. No. 40203610761.

1.2. The Client can contact the company managing the store through the following means:

  • By sending a letter addressed to: SIA Aliaga E&I group, Reg. No. 40203610761

  • By calling the mobile numbers: +371 28274568 or +371 29995199 (call charges according to your mobile operator's rates)

  • By sending an email to: pricefix.lv@gmail.com

  • By using the contact form on the website

2. Principles of Operation

2.1. The online store may only be used by individuals who are at least 18 years old.
2.2. Anyone under the age of 18 may only use the store with the consent of a parent or legal guardian.
2.3. By registering and placing an order, the Client provides personal data and agrees to its processing in accordance with the store’s privacy policy.
2.4. To confirm the validity of the data, a confirmation email will be sent to the Client.

3. Placing an Order

3.1. Orders are accepted through the online store at www.painfree4u.com
3.2. Products are clearly marked and include information such as price, materials, and availability.
3.3. When placing an order, the Client selects product parameters such as size, color, quantity, and any other relevant information.

4. Pricing

4.1. Prices are in EUR, including VAT.
4.2. Delivery charges may apply based on the selected delivery method.
4.3. The price at the time of order is final and binding for both parties. Any subsequent changes in pricing or promotions will not apply.
4.4. The Seller reserves the right to change prices, introduce or cancel promotions, and update listings in accordance with applicable laws.

5. Product Availability

5.1. All products listed are generally available.
5.2. In rare cases (e.g., simultaneous orders), items may become unavailable. The Client will be informed if this occurs.
5.3. Product pages show available sizes and mark unavailable sizes differently. Unavailable items can be added to a wishlist but not to the cart.

6. Incomplete Orders

If an item is out of stock or the order cannot be fulfilled, the Client will be notified via email.

7. Delivery and Fulfillment


7.1. If the items are in stock, delivery time is 3–4 business days after the order is dispatched. Delivery time may be longer during campaigns or sales.
7.2. Orders are processed after full payment is received. An invoice will be sent to the Client by email.
7.3. Deliveries are handled by the chosen courier company.

8. Payment

Payment is made via bank transfer. The invoice is sent to the email provided by the Client. The transaction occurs directly between the Client and the Seller.

9. Sales Agreement

The information on Painfree4u does not constitute a binding offer under the Civil Law of Latvia.

10. Fulfillment Timeline

If an item is unavailable or cannot be delivered, the Seller will contact the Client. Business days are Monday to Friday, excluding public holidays.

11. Delivery Charges


11.1. Delivery costs depend on the chosen delivery method:

  • DPD / Omniva / VeniPak Pickup Point: €3.00

  • Free delivery for orders over €29.99. The Seller undertakes to deliver the package within 3–10 business days after dispatch.

12. Returns

12.1. In addition to the legal right of withdrawal, the Seller offers a 14-day voluntary return policy after the goods are received.
12.2. Return period ends 14 days after the Client receives the order.
12.3. The Client can return the product by:

  • Using the online return form (My Orders → Return Order), which enables free courier pickup.

  • Returning at their own expense if not using the return form.

Note: The Seller recommends using the online return form for convenience.

12.4. To comply with the return deadline, the Client must submit a return notice within 14 days.
12.5. Upon cancellation of the sales contract, all payments including delivery charges will be refunded within 14 days of receiving the return notice.
12.6. Refunds are issued via bank transfer to the Client’s account.
12.7. Refunds are processed after returned items are received.
12.8. Returns can be made at the Client's expense or via the Seller's free courier if using the online form.

NOTE: Returned goods must be unworn, undamaged, and include all original tags and labels.

13. Complaints

13.1. All products are new and defect-free. If a manufacturing defect is found, the Seller is responsible.
13.2. Products can be returned for complaints within 2 years under the Consumer Rights Protection Law.
13.3. If a complaint form is submitted online, the Seller provides a free courier service.
13.4. Complaints are reviewed within 14 days, and the Client is notified of the decision.
13.5. If approved, the product value will be refunded via bank transfer.
13.6. If the complaint is not justified, the product is returned with an explanation.

14. Order Cancellation

14.1. Orders can be canceled within 15 minutes of placing the order.
14.2. To cancel, the Client should contact Customer Service.

15. Invoice

An invoice or delivery note is included with every order. The Seller is not responsible for errors in the information provided by the Client.